ECKERNFORDE
TANGA UNIVERSITY
DEPARTMENT
OF HUMAN RESOURCES MANAGEMNT
PROGRAM : CHRM
SUBJECT : BLOCK FIELD WORK
TYPE OF WORK : FIELD WORK REPORT
NAME OF STUDENT : DEBORAH MANYAMA MTANI
REG.
NO. 165/T2011
FIELD WORK CONSULTANT : EMMANUEL KIARIRO
AGENCY : TAZARA
FIELD SUPERVISOR : MR. ERICK MWASOGYE
DURATION : 17TH SEP, TO 12TH OCT,
2012
I am very much indebted to
the following individuals for their valuable assistance during my field work
practice activities:
First, my gratitude should go
to Mr. Jillo Mwanakatwe the field work
coordinator and Mr. Emmanuel Kiariro my consultant for their assistance they
gave me up to the accomplishment of this report.
Also, my thanks should go to
the TAZARA employees and management staffs for their kindness and generosity they
expressed to me all the time I worked with them. Few names to mention are; the
Head Human Resources Mr. H.Y. Mabewa, Senior Human Resources Officer (IR) Mr. Erick
Mwasyoge, Human Resources Officer, (MP) Mrs. Grace Mkaukula, Senior Human
Resources Clerk Ms Furaha Kadege, Open registry Clerk, Ms. Catherine Materego,
Confidential Registry clerk, Mr N. Mbetwa, Regional Administration officer Mr.
Mkuyu, messengers Mr. Billo, Rashidi Kimbunga, and Charles Migako.
I must admit from my heart
that, the above mentioned persons have contributed their moral and material
assistance for the successful performance of my fieldwork practice and the ultimate
production of this field work report.
TABLE
OF CONTENTS
Page
Acknowledgment
……………………………………………………………… i
Table of
contents ………………………………………………………………. ii
List of
Abbreviations …………………………………………………………… iii
CHAPTER ONE
…………………………………………………………………… 1-2
1:0 Introduction …………………………………………………………….. 1
1:1 Aims and objectives …………………………………………………… 2
CHAPTER
TWO…………………………………………………………………….. 3-5
2:0 Location of TAZARA …………………………………………………….. 3
2:1 Historical Background of
TAZARA……………………………………. 4
2:2 Mission
and Vision of the Agency …………………………………… 5
2:3 Objectives and functions of the Agency
…………………………… 5
2:4 Organization structure ………………………………………………….. 5
CHAPTER THREE
……………………………………………………………...........
6-8
3:0 The HRM functions practiced…………………………………………… 6
3:1 Leave calculations and preparation of
Benefits……………………. 6
3:2 Disciplinary procedures ………………………………………………… 6
3:3 Employee Motivation Strategies
………………………………………. 7-8
3:4 Human Resources Training and Development
……………………… 8
CHAPTER FOUR
……………………………………………………………………… 9-10
4:0 Problems ……………………………………………………………………. 9
4:1 suggestions …………………………………………………………………. 9
4:2 Conclusion and Recommendations …………………………………… 10
LIST OF ABBREVIATIONS
TAZARA - Tanzania
Zambia
Railway Authority
RGM - Regional
General Manager
CME - Chief
Mechanical Engineer
TM - Transportation Manager
HRM - Human Resources Management
CIA - Chief
Internal Auditor
RAO - Regional Administration Officer
CCE - Chief Civil Engineer
SLC - Senior Legal Canceller
SSO - Senior Supply Officer
HHR - Head Human Resource
HC - Head Commercial
HO - Head Operation
HF - Head Financial
RME - Regional Mechanical Engineer
RCE - Regional Civil Engineer
RSTE - Regional Signaling Telecommunication Engineer
RSO - Regional Safety Officer
IR - Industrial Relations
MP - Manpower Planning
NSSF - National
Social Security Fund
CHAPTER
ONE
1:0 INTRODUCTION
Human resources management
can be defined as a management philosophy, policies procedures, and practices
related to the effective management of people for purposes of facilitating the
achievement of results in the work organization.
Field work is a training
process in which the students of learning institutions are given an opportunity
to apply in a practical situation what they have learned theoretically in the
class.
In the course of field work
practice the student of human resources management is given an opportunity to
combine theory and principles of HRM in a practical situation.
Apart from the opportunity,
the student also learns how the organization works by gaining experiences from
other expertise within the organization like the management staffs and the
other co-workers and employees. Therefore the student in the field has to learn
and work in respect to the Agency’s policy.
Human resources management
profession encompasses many functions. It covers seven core functions namely
planning, recruiting, training and development, performance evaluation,
compensation, safety and health, and labour relations. It also includes the
non-care functions of job design and analysis, orientation and placement,
career planning and development, motivation, job satisfaction, quality of work
life programmes, employee supervision, communication, disciplining and
management of termination of employment contracts.
1:1 AIMS AND OBJECTIVES
1.1.1 Aims
of field work
The aim of field
work practice is to transform student’s theoretical understanding into
practice.
1.1.2 Objectives of field work
The
objectives of field work are as follows:-
(a) To provide opportunity to student to
integrate theory and practice so as to obtain training and experience in real
life situation.
(b) To strengthen the student’s skills by
attending different activities.
(c) To make student become capable in
different tasks
(d) To strengthen the student’s ability to
work in collaboration with other members of different professional background.
CHAPTER
TWO
2:0 LOCATION OF TAZARA
The Tanzania Zambia Railway
authority (TAZARA) agency is located in Temeke District. It is near the junction
of Nyerere road and Mandela road. It is opposite the Azam Mills.
The
sketch map of the TAZARA agency location.
2:1 HISTORICAL
BACKGROUND OF TAZARA
The idea to connect central
and Southern African states with the eastern cost of Africa through a rail link
started as far back as 1947.
On the Tanganyika side, plans
for this had been discussed for many years while on the Northern Rhodesian side
the suggestion was beginning to receive prominence and support by 1963 through
the advocacy of Kenneth Kaunda.
The Western countries were
first approached for assistance to build the line, but rejected on the
understanding that the project was economically not viable.
The Democratic People’s
Republic of china, then under the leadership of Chairman Mao. Tse-tung (Ze
Dong) was approached and readily accepted. It offered to finance and builds the
line.
Hence on 5th
September 1967, an agreement for the construction of TAZARA was concluded in Beijing between the three governments of china, Tanzania and Zambia.
The Tanzania –
Zambia Railway Authority was established in March 1968 and the survey and
design work was commenced in October 1968 and completed in May 1970.
Construction of the line
started in October 1970 and presidents Julius Nyerere of Tanzania and Kenneth Kaunda of Zambia officially inaugurated the commencement
at Kapiri Mposhi in Zambia
and Dar es Salaam in Tanzania respectively.
The construction of the line
was completed in June 1975 and the TAZARA was formerly handed over to Tanzania
and Zambia by the People’s Republic of China in July 1976 where by the full
operations commenced.
2:2 MISSION AND VISION OF THE AGENCY
2.2.1 Mission
To satisfy
customer needs through the provision of an efficient and quality transport
service.
2.2.2 Vision
To be
the most preferred transport organization in the sub-region.
2.3 OBJECTIVES AND FUNCTIONS OF THE AGENCY
2.3.1 Objectives
(a) To increase tonnage to 71,000 per month
from December 2012 to June 2013 and thereafter target an annual growth rate of
30% until 2014.
(b)
To
transport 1.5 million passengers per annum with a projected growth rate of 10%
per annum until 2013
(c)
To
develop a safety policy in six moths
(d)
To
review various rules and regulations by July 2013
(e)
To
devise measures to improve security by March 2014
(f)
To
devise an efficient marketing strategy to retain and attract customers up to
the end of this year.
2.3.2 Functions
(a) The major function of TAZARA is
transportation of Cargo and passengers. TAZARA transports two types of freights
which are the local goods and foreign goods.
(b)
The
train carries Cargo originating from Dar Es Salaam and other areas in Tanzania
to new Kapiri Mposhi in Zambia and vice versa.
2.4 ORGANIZATION STRUCTURE
TAZARA is divided into two
regions (Tanzania and Zambia) with regional offices in each country. The Head
office of TAZARA is in Dar es Salaam Tanzania. All
the Regional General Managers in both Tanzania and Zambia are responsible to
the managing Director at the Head office in Dar es Salaam Tanzania.
CHAPTER
THREE
3:0 THE HRM FUNCTIONS I PRACTISED
The human
resources management functions which I practiced during my field work were as
follows:-
(a)
Leave
preparations and calculations of benefits
(b)
Disciplinary
procedures
(c)
Employee
motivation strategies
(d)
Human
resources training and development.
3.1 LEAVE CALCULATION AND PREPARATION OF
BENEFITS
I was given task to calculate
leave benefits of employees such as payments of fare money for the employee and
his/her family from the place of work to his/her place of domicile and back to
the place of work. Then I prepared and filled in the leave forms for the employees.
EXPERIENCES
ACQUIRED
In the classroom I did not leant
anything that employees leave rights and benefits should be accurately
calculated, but at the field work agency, I was assigned to perform myself
those employee leave benefits and filing them for further actions.
3:2 DISCIPLINARY PROCEDURES
During my field practice, I
leant that TAZARA has a collective Agreement which outlines that the employees
who misconduct will be sued to the disciplinary committee which will decide the
penalty to be imposed up on the offender, and sometimes if the offence is a
criminal one the case will be taken to the court of law. This was the new
experience to me because we did not learn it during the class.
EXPERIENCE
ACQUIRED
I learned about the employee
who was dismissed because she used forged certificates to get employed by
TAZARA.
3.3 EMPLOYEE MOTIVATION STRATEGIES
In the classroom we learnt
the importance of motivation of employees. During my field work practice, I
learnt and observed the motivation strategies of TAZARA for the employees. Some
of such strategies are as follows:-
3.3.1 Issuing of free passes to employees.
When employees
are traveling by TAZARA train, they are given free passes to travel freely.
Also the retiree employees are offered free passes to travel by TAZARA train
twice a year.
3:3:2 Leave benefits
Workers are paid
transport fares when they are traveling on leaves from their work place to
their place of domicile and back to their workplace.
3.3.3 Issuance of sick sheets
When the employee
or his/her family is sick, he/she is provided with free medical treatment by
being given a sick sheet which authorize free treatment for the employee
whereby all the experiences will be paid by the management of TAZARA.
3.3.4 Training of employees
There is a
schedule for training workers from various departments in the agency. Workers
are sent to various training institutions so as to upgrade their skills,
knowledge and experience to suit their promotion.
3.3.5 Golden handshake
On retirement the
retiring employee is given 36 sheets of corrugated irons or the value of money
equal to 36 sheets of corrugated irons as a thanks giving from the organization
to the worker for having been willingly working for the organization up to the
compulsory retirement period.
EXPERIENCE ACQUIRED
In classroom we
learnt motivation strategies theoretically, but in my field work practice, I
practiced the above motivation strategies practically by preparing sick sheet
and free passes for the employees and by calculating leave benefit for the
employees.
3.4 HUMAN RESOURCES TRAINING AND DEVELOPMENT
Training is a learning
process in which employees acquire knowledge, skills, experience and attitudes
that they need in order to perform well their jobs for the achievement of their
organizational.
In my field work practice, I
observed that TAZARA has a training plan for workers from all the departments
every year to enable them to acquire required skills, knowledge’s, experiences
and attitudes to achieve organizational and individual goals.
EXPERIENCE
ACQUIRED
I learnt that training to the
employees increases the productivity in the organisation. That training of
employees should base on the demands and performance capabilities.
CHAPTER FOUR
4:0 PROBLEMS
4:0:1 Lack of sufficient orientation
During the course
of field work practice I was not introduced to all the departments of the
agency. Such as financial department, commercial department Engineering
department, operational department and supply department. I was introduced to
registry, Administration, HHR and SHRC offices only.
4:0:2 Lack of sufficient information Technology equipment (Computer)
Some offices do
not have computer, systems for data collection and storage.
4:1 SUGGESTIONS
4:1:1 SUGGESTIONS TO ECKERNFORDE TANGA UNIVERSITY
I would like to advise the Eckernforde
University to assist the students to get the field work placement agency on
time. This is because some students find it difficult to get the suitable agency
for field work placement.
4:1:2 SUGGESTIONS TO TAZARA AGENCY
First, orientation of field
work practice students, should involve the introduction of students to all the
departments so that the student and the employees can know each other.
Second, I recommend that the
agency should ensure that each office is fitted with computer systems to
simplify data collection, storage and distribution.
4:2 CONCLUSION AND RECOMMENDATIONS
I conducted my field work
practical; training at TAZARA from 17th September, 2012 to 12th
October, 2012.
All the process of my field
work involved the assimilation and practice of what I had learnt theoretically
in the classroom in realism and practical situation.
My supervisor instructed me
many things and assigned me various duties relating to the functions of HRM.
This helped me to acquire knowledge skills and experience, about HRM in a real
life situation.
Lastly, this field work
report is designed for academic requirement and aimed at demonstrating the
trend of activities which I perform during my field work practices.